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Customer Service Officer
- Posted 18 April 2024
- Salary$38.40 per hour
- LocationNew South Wales
- Job type Temporary
- DisciplineBusiness Support
- ReferenceBH-15184
Job description
Customer Service Officer
Government sector – Sydney
Full time - 6 month Contract position
Client Description:
Join a respected government department as a Customer Service Officer plays a pivotal part in updating Client Information databases holding information about clients.
Key accountabilities:
Key challenges:
Experience:
Apply Now: If you are a dedicated and reliable Customer Service Officer, please click the button or contact Tamsin Clark at tamsinclark@future-you.com.au with any questions.
Government sector – Sydney
Full time - 6 month Contract position
Client Description:
Join a respected government department as a Customer Service Officer plays a pivotal part in updating Client Information databases holding information about clients.
Key accountabilities:
- Provide support and customer service on reception and associated front counter duties including answering telephones and referrals to other service providers.
- Provide administrative support to the casework teams at the local office with a high level of attention to detail and a focus on customer service.
- Accurate preparation and data entry of information into corporate data systems and the client management system, maintaining client confidentiality at all times.
- Ensure record management systems are maintained in accordance with Agency guidelines and policy and the provisions.
- Provide secretariat support to group supervision and/or unit meetings ensuring confidentiality is maintained at all times.
- Distribute and dispatch mail and arrange couriers as needed.
- Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing and repairs as required.
- Maintain stationery and office supplies and monitor and maintain office equipment.
- Promote, foster compliance and adhere to the policies, processes and systems and values and Code of Ethical Conduct.
Key challenges:
- Providing accurate, quality and timely administrative services to the local office in line with, while dealing with competing priorities and deadlines.
- Maintaining quality client service and staff support in a difficult environment and with high workloads.
- Appreciating the nature of services that caseworkers provide to clients, in order to provide quality clerical support to a casework team and prioritize the demands of the team.
- Working both as a member of the administrative team and when assigned to a Caseworker Team and professional staff, as a member of that team.
Experience:
- Microsoft Product experience – Word, Excel, Outlook, MS Teams
- Sound admin background (preferred)
Apply Now: If you are a dedicated and reliable Customer Service Officer, please click the button or contact Tamsin Clark at tamsinclark@future-you.com.au with any questions.