It Operations Lead (Hands On)

• Hands-On Role: Directly engage in delivering high-quality solutions that meet customer needs and ensure successful project outcomes.
• Relationship Building: Cultivate strong relationships and align initiatives with clear objectives and milestones.

Client Details

Join a leading organisation at the forefront of medical technology innovation.

Description

As a Principal IT Analyst, you will oversee core technology services for the ANZ business, including end-user support, networking, infrastructure, and digital platforms.

This hands-on role requires operating within a regional/global matrix to align IT services with business needs and regulatory standards. Reporting to the Head of IT APAC, this role is ideal for a top-tier candidate with exceptional interpersonal skills and a proactive, solution-oriented mindset.

Key responsibilities include:

• Leading digital workplace initiatives: user device standards, lifecycle management, Microsoft 365, mobility, and video conferencing.
• Driving strategic initiatives for end-user support, leveraging global/regional services, and self-service/automation solutions.
• Overseeing IT application support to ensure timely issue resolution.
• Facilitating effective communication among technical teams, vendors, and internal clients.
• Partnering with business units to identify impactful IT solutions and process improvements.
• Collaborating with cross-functional teams to provide strategic direction and advocate for technology solutions.
• Managing projects, including planning, tracking progress, and communicating updates.

Profile

• Education: Bachelor’s Degree in Computer Science, Software Engineering, or a related technical field.
• Experience: Minimum of 6 years, with at least 3 years in end-user support and 3 years in networking and IT infrastructure.
• Technical Expertise: Strong background in core technology services, including networking, video conferencing, and digital solutions.
• Microsoft 365 Proficiency: Experience with Microsoft 365 Suite, including user adoption, training, and process automation.
• Vendor Management: Expertise in managing budgets, vendor relationships, and contracts.
• Communication: Skilled in conveying complex technical concepts to diverse stakeholders.
• Technical Acumen: Deep understanding of technology applications and limitations.
• Regulatory Experience: Experience in regulated environments with strong documentation skills.

Job Offer

• Competitive Package: Base Salary + Super + Bonus + Health Insurance
• Hybrid Working: Flexible work arrangements
• Onsite Parking: Convenient parking facilities

Join our global team to tackle healthcare challenges with innovative solutions. Advance your career in a supportive, diverse, and collaborative culture where your contributions drive impactful change and a sustainable future.

Please apply within.