Job description

Customer Insights Research Manager
Government sector – Parramatta
FULL TIME - 9 Month Contract position

Client Description:

This is an excellent opportunity to join a reputable government department currently seeking an experienced Customer Insights Research Manager .

Key Responsibilities:

Lead the design, set up, and delivery of a significant, customised market research project, working with both internal and external stakeholders
Lead end-to-end delivery of the project – including advising the executive on the engagement of a quantitative market research provider, consulting stakeholders and running workshops to articulate outcomes required and define scope, overseeing research and questionnaire design, and overseeing the vendor’s data analysis, insights development, and reporting to ensure it meets business needs
Lead the development of insights reports and presentations to internal and external stakeholders - leveraging a variety of data sets (including both the major survey that you will oversee and other relevant data) to tell a story, deliver clear insights and concrete recommendations
Apply best practice project management principles to ensure efficient and effective use of project resources to deliver within established timeframes
Oversee all aspects of the project - set deadlines, assign responsibilities, and monitor and summarise progress of project.

Key requirements

7+ years’ experience working in agency or client-side in a customer research or insights focused role
Experience in customised market research, attitudes and behaviour change research, programs, techniques, and tools
Strong experience in quantitative market research is essential, while experience in qualitative research is beneficial
Experience in designing and managing significant market research projects end-to-end, including consulting on and defining scope, determining methods, coordinating delivery, and communicating results
Proven ability to manage significant multi-stakeholder projects, including managing stakeholder relationships.

If you are an experienced Customer Insights Research Manager seeking a full-time role within a reputable NSW government agency, we would love to hear from you. Please click the button to apply or contact Tamsin Clark on tamsinclark@future-you.com.au if you have any questions.