Client Service Officer

Client Service officer
Government sector based in Parramatta - Hybrid WFH 
FULL TIME - Contract position

 

 

Client Description:
 
This is an excellent opportunity to join a reputable government department currently seeking an experienced  Client Service officer to join their team in Parramatta. The Client Service Officer will be expected to independently deal with client matters that may include transactions for clients, manage individual client caseloads and have a strong understanding of when to escalate a matter to the Senior CSOs and/or the Principal CSO as appropriate.
 
 

Key accountabilities

• Deliver high quality, consistent, empathetic and timely services to clients that are consistent with the customer excellence principles.
• Ensure a coordinated approach to client matters by working closely with team members.
• Actively listen to the concerns and enquiries of clients and stakeholders and work to resolve issues across the different business streams.
• Work closely with staff from NSWTG Branches, Legal and Professional Service teams and Public Guardian to achieve quality outcomes focused on customer need.
• Utilise the required systems and processes to support the management of client matters and actively suggest improvements.
• Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required.

If you are an experienced Administrative Assistant seek a full-time role within a reputable NSW government agency, we would love to hear from you. Please click the button to apply or contact Tamsin Clark via tamsinclark@future-you.com.au if you have any questions.