Dispute Resolution Specialist, asap start 12 month contract

Contract Type: 12-month contract with potential for extension


Are you passionate about resolving disputes and helping people navigate challenges?


Join our supportive team as a Dispute Resolution Specialist, where you will play a key role in guiding customers and stakeholders toward fair and balanced resolutions.


Responsibilities:

• Managing and resolving complaints like the Australian Financial Complaints Authority (AFCA), ensuring a fair and thoughtful resolution process.
• Engaging with customers and stakeholders, providing clear guidance and support.
• Assessing complaints carefully, making well-reasoned decisions, and communicating outcomes with empathy.
• Collaborating with a knowledgeable and supportive team to share insights and continuously improve the way we help customers.

Experience:

• Experience in dispute resolution and complaint management, ideally in General Insurance or a related field.
• Legal and/or mediation qualifications or relevant experience is desirable.
• Familiarity with the AFCA complaints process and an understanding of relevant regulatory requirements.
• A customer-focused approach, with strong communication, negotiation, and problem-solving skills to identify issues and find creative solutions.
• The ability to handle both straightforward and complex cases with confidence and professionalism.
• Strong time management skills and the ability to effectively manage a dynamic portfolio of complaints in a fast-paced environment.

For a confidential chat please apply within.