Application & BI Manager

About Us:


Our client is a dynamic and mission-driven organisation focused on making wellbeing simple and accessible for all. With a passion for creating scalable, impactful health and wellbeing services, they empower individuals and communities to thrive. By joining their team of like-minded professionals, you’ll be contributing to a healthier, happier world—where your work makes a direct, meaningful difference in the lives of others.


Drive strategic insights and ensuring seamless operations across our most critical client applications. This is your opportunity to leverage your expertise in Business Intelligence (BI) and application support to optimide business processes, deliver real-time, actionable insights, and make a lasting impact on the organisation’s mission to make wellbeing accessible for all.


Key Responsibilities:


Business Intelligence (BI) Excellence:

• Design, develop, and maintain visually stunning, interactive Power BI dashboards, reports, and data visualizations that empower decision-making at all levels of the organisation.
• Dive deep into complex datasets, uncovering actionable insights that help identify emerging trends and drive high-level strategic decisions.
• Work closely with business leaders to transform complex needs into cutting-edge, data-driven technical solutions that fuel business success.
• Take the lead in ETL processes, data modeling, and integration to ensure that our data remains accurate, consistent, and easily accessible.
• Establish and maintain best-in-class data governance frameworks, ensuring security and compliance standards are met across all data and systems.
• Guarantee timely and accurate government reporting to meet all required deadlines and regulatory standards.

Application Support – Operational Excellence:

• Provide Level 2/3 technical support for mission-critical applications, tackling incidents, bugs, and performance issues with expertise and efficiency.
• Monitor and maintain application health, conducting in-depth root cause analysis to identify and resolve performance issues quickly, collaborating with both internal IT teams and external vendors as necessary.
• Lead and oversee system upgrades, patches, and migrations, ensuring minimal disruption and seamless operations across services.
• Create detailed user guides, troubleshooting manuals, and lead training sessions to empower end-users and maximize operational success.
• Collaborate with cross-functional teams to test new features, ensuring they align with business objectives and deliver optimal value.
• Continuously drive innovation by identifying opportunities to optimize both BI tools and business applications to improve efficiency and effectiveness.

Experience and Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field (Master’s degree is a plus).
• Certifications such as Microsoft Certified: Data Analyst Associate or ITIL for support roles would be highly valued.
• 3-5 years of hands-on experience in Business Intelligence, Data Analysis, and Application Support.
• Proven expertise in Power BI, and experience with enterprise applications (e.g., ERP, CRM) is essential.
• Experience leading high-performing teams, inspiring growth and driving success.
• Proficiency in SQL, Python, or R for advanced data manipulation and analysis.
• Expertise in Power BI and a solid understanding of best practices in data visualisation.
• Strong troubleshooting skills for applications, databases, and APIs.
• In-depth knowledge of relational databases (e.g., SQL Server, Oracle) and data warehousing concepts.
• Outstanding communication skills to effectively bridge the gap between technical and non-technical stakeholders.
• Hands-on experience with cloud platforms (AWS, Azure) and ETL tools (e.g., Informatica, Talend).
• Familiarity with Health platforms like HL7/FHIR is a plus.
• Knowledge of Agile methodologies, DevOps practices, and project management tools such as Scrum or JIRA.

Offer:

• Make a real impact: Your work will have a direct, meaningful impact on improving wellbeing across communities, and will be at the forefront of driving change for individuals.
• Innovation at the core: Thrive in a creative, forward-thinking environment that champions cutting-edge technology and encourages out-of-the-box thinking.
• Competitive salary & benefits: We value your contributions and offer a competitive salary and a fantastic benefits package designed with your well-being in mind.
• Professional growth: Access to continuous learning and career development opportunities in a fast-evolving, dynamic field.
• Work-life balance: Enjoy the flexibility of remote work options and flexible working hours, helping you maintain a healthy balance between your professional and personal life.

For a confidential discussion please contact Corin 0457676048 or apply, corinroberts@future-you.com.au