Customer Engagement Officer

Customer Engagement Officer
Office-Based Role - Sydney Olympic Park
3 month Contract 

About the Role:
Join a dynamic government agency as a Customer Engagement Officer, providing exceptional frontline service to stakeholders, community members, and visitors. This role is perfect for someone with strong communication skills, a customer-focused mindset, and experience in case management using CRM systems like Salesforce.

Key Responsibilities:

• Deliver high-quality customer service across multiple channels, including phone, email, web forms, and in-person interactions.
• Manage customer enquiries, complaints, and feedback, ensuring timely resolution or escalation where necessary.
• Coordinate proactive community communications to promote projects and manage customer expectations.
• Maintain records of customer interactions and generate reports for leadership and key stakeholders.
• Ensure compliance with privacy regulations and legislative obligations when handling sensitive information.

Challenges:

• Providing excellent customer service in a fast-paced, high-profile environment.
• Engaging with a diverse community, including residents, businesses, visitors, and students.
• Managing challenging customer interactions while maintaining professionalism and a solutions-focused approach.

Essential Skills & Experience:

• Experience using Salesforce (or equivalent CRM) for case management and record-keeping.
• Strong written and verbal communication skills.
• A commitment to delivering outstanding customer service.

This is a fantastic opportunity to contribute and help to enhance community engagement and customer experience.