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General Manager Operations- Service, Parts and Rental
- Posted 30 January 2025
- SalaryUp to $250,000 + super + short and long term bonus
- LocationPenrith
- Job type Permanent
- DisciplineManufacturing & Operations, Supply Chain & Logistics
- ReferenceBH-15852
Job description
• General Manager role reporting directly to the Managing Director
• Manage branch, workshop, rentals, service and parts nationally across 6 locations
• Impressive earning potential with both a Short and Long Term EBITDA derived bonus
Client Details
The business is an SME with revenues of circa $30m specialising in lift and access equipment delivered nationwide. The company intends to expand its Parts, Service and Rentals division across the country and is looking for a General Manager to provide the blue print of how to do so and executing it strategically.
Description
Reporting directly to the Managing Director the General Manager (Service, Parts and Rental) will be responsible for all service, parts, rental fleets, and workshops across a multi branch network including Sydney, Brisbane, Melbourne, Regional NSW, and WA. Allowing the Managing Director to free up his time to focus on sales, you will be mandated to streamline operations, expand service offerings, and achieve $2–$3 million in EBITDA from service parts and rental within three years. Specifically you will cover:
Daily operations; Nationally including 5 Branch Managers, Workshop and Service Manager, Rental and Parts Manger and indirectly the wider business staff.
Strategic planning; Develop & Execute expansion strategies (including fixed price services, loyalty programs, new agencies etc)
Team Development; create a learning and continuous improvement culture amongst the business
Financial management; P&L ownership for the service, parts and rental business
Senior Stakeholder and Customer engagement; handling complex warranty and service escalations ensuring customer satisfaction and the highest NPS scores.
You will be challenged to achieve $2-3m EBITDA from service, parts & rental divisions within 3 years, improved turnaround, reduced order backlog, improved labour and fleet utilisation and the release of fixed priced servicing ensuring highest customer satisfaction scores across the country.
Profile
You are either mechanically proficient having initially spent your earlier career in a workshop branch environment or having run Branches within those environments. You will have progressed within the equipment hire industry to lead national operations. You can demonstrate real financial acumen, have several years in an industrial, utilities or heavy equipment setting and have previously expanded a parts, service and rentals offering. Ideally you will have experience with strong ERP understanding and further education in a related field /MBA.
Job Offer
Up to $250,000 Base Salary + Super + short and long term bonus
Matthewwalker@future-you.com.au or click APPLY NOW
• Manage branch, workshop, rentals, service and parts nationally across 6 locations
• Impressive earning potential with both a Short and Long Term EBITDA derived bonus
Client Details
The business is an SME with revenues of circa $30m specialising in lift and access equipment delivered nationwide. The company intends to expand its Parts, Service and Rentals division across the country and is looking for a General Manager to provide the blue print of how to do so and executing it strategically.
Description
Reporting directly to the Managing Director the General Manager (Service, Parts and Rental) will be responsible for all service, parts, rental fleets, and workshops across a multi branch network including Sydney, Brisbane, Melbourne, Regional NSW, and WA. Allowing the Managing Director to free up his time to focus on sales, you will be mandated to streamline operations, expand service offerings, and achieve $2–$3 million in EBITDA from service parts and rental within three years. Specifically you will cover:
Daily operations; Nationally including 5 Branch Managers, Workshop and Service Manager, Rental and Parts Manger and indirectly the wider business staff.
Strategic planning; Develop & Execute expansion strategies (including fixed price services, loyalty programs, new agencies etc)
Team Development; create a learning and continuous improvement culture amongst the business
Financial management; P&L ownership for the service, parts and rental business
Senior Stakeholder and Customer engagement; handling complex warranty and service escalations ensuring customer satisfaction and the highest NPS scores.
You will be challenged to achieve $2-3m EBITDA from service, parts & rental divisions within 3 years, improved turnaround, reduced order backlog, improved labour and fleet utilisation and the release of fixed priced servicing ensuring highest customer satisfaction scores across the country.
Profile
You are either mechanically proficient having initially spent your earlier career in a workshop branch environment or having run Branches within those environments. You will have progressed within the equipment hire industry to lead national operations. You can demonstrate real financial acumen, have several years in an industrial, utilities or heavy equipment setting and have previously expanded a parts, service and rentals offering. Ideally you will have experience with strong ERP understanding and further education in a related field /MBA.
Job Offer
Up to $250,000 Base Salary + Super + short and long term bonus
Matthewwalker@future-you.com.au or click APPLY NOW
