Resolution Specialist

Resolution Specialist 
Help Customers Find Fair and Balanced Solutions
12 month contract

Join a leading general insurance group and play a key role in guiding customers through dispute resolution with fairness and empathy.

About the Role Are you passionate about resolving disputes and helping people navigate challenges? As a Resolution Specialist, you’ll work with customers and stakeholders to achieve fair and considered outcomes. Positions are available in both Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) teams, and we welcome applications from candidates in all major cities.

We know stepping into a new role comes with a learning curve, so we provide three weeks of comprehensive training to set you up for success. Multiple 12-month contract roles are available with flexible work-from-home and office options.


What You’ll Do

• Manage and resolve disputes within the IDR process or complaints lodged with AFCA.
  
  
• Engage with customers and stakeholders, offering clear guidance and support.
  
  
• Assess complaints carefully, make well-reasoned decisions, and communicate outcomes with empathy.
  
  
• Work collaboratively with a supportive team, sharing insights to enhance dispute resolution processes.
  
  

What We’re Looking For

• Experience in dispute resolution or complaint management, ideally within General Insurance or a related field.
  
  
• Legal and/or mediation qualifications (desirable).
  
  
• Familiarity with the AFCA complaints process and relevant regulations.
  
  
• Strong communication, negotiation, and problem-solving skills to identify issues and find creative solutions.
  
  
• Ability to manage a dynamic portfolio of complaints in a fast-paced environment.
  
  

  This is your opportunity to make a meaningful impact, work with a supportive team, and grow your career in  resolution.

Apply today.