Client Service Manager

Client Service Officer

Government sector based in Parramatta

FULL TIME - Contract position

A leading Government Department is seeking four Client Service Officers. This role involves managing client caseloads, handling financial transactions, and ensuring high-quality, reliable, and empathetic customer service.

Key Responsibilities:

• Provide financial management services, including budgeting and substitute decision-making.
• Engage with clients to understand their financial needs and support their aspirations.
• Deliver timely and professional customer service aligned with service excellence principles.
• Collaborate with internal teams to ensure a seamless approach to client matters.
• Utilize systems and processes effectively while suggesting improvements.
• Escalate complex matters and significant complaints when necessary.

What We’re Looking For:

• Experience supporting people with disabilities, vulnerable individuals, or older adults.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage a caseload effectively.
• Willingness to participate in a rotating phone roster (9 AM – 5 PM).
• Open to quality assurance monitoring and training.
• Immediate availability.

If you're passionate about making a difference and thrive in a collaborative environment, apply now!