Organisational Design Specialist

• Organisational Design Specialist (6-Month Fixed Term Contract)
• Sydney CBD (Flexible Hybrid Working Available)
• Six month Fixed Term Contract

About Client:

Our client, Lifeline, is a leading national charity committed to ensuring that no person in Australia faces their toughest moments alone. They provide vital suicide prevention services and support through our extensive network of Lifeline centres across Australia.

Lifeline Australia is currently undergoing a significant transformation to enhance services, technology, and workforce capabilities, all aimed at improving outcomes and accessibility for those seeking help.

Role Overview:

Lifeline is seeking an experienced Organisational Design Specialist to join the team on a 6-month Fixed Term Contract. This is an exciting opportunity to play a key role in reviewing and redesigning the structure of the Text and Chat function, ensuring it is scalable and aligned with Lifeline’s strategic objectives. You will be responsible for assessing the current structure, recommending improvements, and identifying the development gaps necessary for a successful transition to the redesigned model.

As part of a broader project team, you will collaborate with various departments to support the development of a new service operating model, including workforce models, operational policies, and performance frameworks.

Key Responsibilities:

• Conduct a comprehensive review of the current organisational structure within the Text and Chat function to identify strengths, gaps, and areas for improvement.
• Develop a detailed proposal for a new organisational structure that aligns with strategic goals and future-proof the department for growth.
• Work closely with the project team to ensure the new structure integrates seamlessly with operational improvements, service delivery enhancements, and technology updates.
• Identify and address workforce capability gaps, creating an up-skilling plan to equip staff with the competencies required for the new structure.
• Collaborate with internal stakeholders, including team leaders and HR, to secure support and ensure alignment with stakeholder expectations.
• Lead change management initiatives, ensuring clear communication and staff engagement to facilitate a smooth transition to the new structure.

Skills & Experience:

• Tertiary qualifications in Human Resources, Organisational Design, or a related field.
• Proven experience in organisational design or organisational development within dynamic environments.
• Strong understanding of change management principles and processes, with experience guiding organisations through transitions.
• Familiarity with the mental health sector or not-for-profit organisations is desirable.
• Demonstrated ability to analyse and redesign organisational structures, assess workforce capabilities, and develop practical solutions.
• Excellent communication skills, both written and verbal, to articulate new structures and the rationale behind changes.
• Stakeholder engagement skills, with the ability to collaborate and influence at all levels of the organisation.

Why Join Lifeline Australia?

• This is a fantastic opportunity to be part of an organization making a real difference in the lives of people across Australia.
• You will play a pivotal role in shaping the future of Lifeline’s Text and Chat services while contributing to the ongoing transformation of services.
• Lifeline offer flexible working arrangements, a collaborative culture, and a chance to work on impactful projects that contribute to the mental health and well-being of Australians.
• If you’re passionate about organisational design and want to be part of a transformative project, we encourage you to apply today.

Contact: ashleyduffy@future-you.com.au