Senior Manager | Contract Services

• Senior Manager | Contract Services.
• Experience in maintenance or facilities services required. 
• Knoxfield base with occasional attendance required at different sites.
• A leading and national for-purpose organisation.

Client Details

Our client is nationally recognised for their fantastic work in providing employment opportunities disadvantaged Australians. Partnering with phenomenal Australian brands, our client is able to create job opportunities for people with disabilities whilst providing lifestyle and educational support to enable a better quality of life, in a more cohesive and integrated society. 

Integral to this success is the appointment of the Senior Manager | Contract Services, who is responsible for effectively managing and implementing the strategic direction of the Social Enterprise portfolio in accordance with the business and strategic plan.

This includes ensuring the commercial profitability and financial viability of the portfolio while maintaining ongoing compliance, quality assurance, continuous improvement, and competitive advantage in the disability employment sector.

Additionally, the role involves managing staff, including supported employees, to ensure the delivery of high quality services under relevant state and federal regulations. This is achieved by promoting a values-based leadership approach to foster a harmonious and equitable team culture where every employee is valued and recognised for their contributions.

The Senior Manager also acts as the face of the organisation, portraying it positively to external stakeholders and ensuring excellent customer service is maintained.

Whilst an operational and strategic leadership role, our client needs someone with commercial acumen to drive growth and expansion, someone who is well networked and can optimise business development opportunities. Addition to this is empathy and interpersonal skills. Someone with exposure to the disability or NFP space would do well in this role. 



Description 

Service Provisions:

• Participate in developing strategy and lead operational plans to assist the organisation achieve its targets.
• Determine and manage KPIs to ensure strategic intent is met.
• Lead Social Enterprise operations in accordance with agreed strategies and organisational and divisional policies and procedures.
• Work closely with the General Manager and Senior Leadership Team of Employment Services to develop and implement agreed strategies that will generate growth and strong financial returns for the organisation.
• Develop and implement strategies, partnerships and networks that will increase the breadth of service delivery for the organisation in line with Scope’s strategic direction, NDIS guidelines and government contracts and other funding bodies.
• Maintaining key stakeholder relationships and networks.
• Represent Scope group businesses, it’s staff and operations in the positive way always, while promoting positive brand image of the organisation.
• Liaise with relevant bodies including but not limited to Government Departments, NDIS, Quality and Safeguarding Commission and Peak Bodies.
• Implement systems and platforms that ensure Social Enterprises are operating effectively, efficiently and at best practice.
• Ensure that the production and service delivery are of a high quality and in line with supported employees interests and needs, ensuring higher than average customer satisfaction and employee engagement.
• Manage staff, providing coaching, mentoring and leadership including: Establish KPIs for all support staff that meet the operational needs and Business plans | Conduct regular performance reviews with support staff. | Supporting professional and personal development of support staff through training and skills development. | Setting performance measures and monitoring and reviewing performance with supporting staff and undertaking performance counselling where required.
• Ensuring that requirements specified in company policy and procedures are met.
• Ensure that all staff and contractors adhere to legislative and regulatory requirements.
• Ensure that staff and contractors are performing in a manner that will deliver optimum value for money for the company.
• Have crucial conversations with staff, giving constructive feedback on areas for improvement as well as positive performance observations while maintaining ethical approach and empathy towards staff.
• Managing targets and financial goals in line with approved budgets and portfolio’s business plan.
• Report to General Manager Training and Employment on activities and achievements.
• Ensure that the organisation complies with relevant standards across all of its operations and in all of its service delivery activities, including those undertaken by other persons or bodies on its behalf meet regulatory requirements.
• Report to General Manager Training and Employment on the organisation’s compliance with the relevant quality standards regulations to meet customer quality assurance requirements, while continuously promoting improvement and best practice.
• Ensure all activities of the social enterprise portfolio comply with regulatory requirements.

People Leadership:

• Thinks and works strategically – a strategic thinker who can work collaboratively with other leaders to align the organisation’s overall strategy.
• Achieve results and drives accountability – being results oriented, focused on driving accountability and delivering tangible outcomes that support Scopes strategic goals
• Engages people to build positive relationships – a focus on fostering a culture of collaboration, inclusivity and trust across the organisation
• Exemplifies Personal Drive and Integrity – leading by example and serving as a role model for the rest of the organisation. This requires a focus on demonstrating personal accountability, professionalism, and a strong work ethic.
• Communicates and collaborates with influence - effective communicator and collaborator, skilled at influencing and persuading others to support P&C initiatives and strategic goals. This requires a focus on developing strong relationships with key stakeholders including executives, managers and employees.
• Manage and control functions expenditure within agreed budgets.

Financial Outcome:

• Achieve agreed annual budgets, managing revenue and expenditure in best interest of Scope and inline with strategic objectives.
• Grow revenue as per the approved business plans and deliver strong return on investment.
• Plan and expand financial caps in line with Business Plan and strategic objectives of Scope.

Growth Delivery:

• Increase commercial customer base and ensure margins are at a minimum 50% GM
• Achievement of the annual financial budgets by each site/business unit.
• Establish and coordinate sales and marketing objectives, policies and programs within the context of the corporate and strategic/business plans.
• Direct the sales and marketing activities to achieve short- and long-term objectives including increased margin and market control.
• Ensure the divisions viability through the optimum mix of organic growth and new business opportunities.
• Assess present and future needs, trends, risks and profit opportunities and develop strategies as appropriate.
• Ensure that pricing and margins are managed and optimised. Coordinate pricing changes and quotations.
• Prepare and submit quotations and tenders for business contracts.
• Develop and implement effective Customer Relationship Management strategies to ensure policies and practices improve relationships and increase sales with existing and new customers. 
• Identify and execute ideas for continuous improvement and innovation

Profile

• Diploma or Bachelor’s degree in fields related to business administration, management, or commerce.
• Senior-level experience in management roles within Contract Services in the for-purpose sector.
• Practical experience in managing large maintenance, facilities, or commercial sales businesses.
• Experience overseeing compliance with regulatory requirements in ISO accredited businesses.
• Proven experience in mergers and acquisitions with a successful track record in business improvement.
• Understanding of industry trends, regulations, and best practices in the disability employment sector.
• Knowledge of accreditation and certification processes specific to warehouse operations, grounds maintenance, and distribution.
• NDIS experience is desirable but not essential.

Job Offer

Fantastic and purposeful organisation.
Solid leadership who walk the talk.
Excellent on-boarding.
NFP salary packaging.

 

Contact details - ashleyduffy@future-you.com.au