SIL Service Manager

Client Details


Our client is a leading provider of Supported Independent Living (SIL) services, dedicated to providing quality care and fostering independence for individuals living with disabilities. They are currently looking to hire two dynamic and compassionate Supported Independent Living Service Managers to join the team. These positions offer an exciting opportunity to make a real difference in the lives of clients while working within a supportive, collaborative environment.


Description


As a SIL Service Manager, you will play a crucial role in ensuring the smooth running of 2-3 SIL houses, supporting approximately 10-15 clients. You will be responsible for leading, mentoring, and coaching a team of Disability Support Workers, and working closely with families, healthcare providers, and NDIS planners to ensure person-centred care is provided to all clients. Your role will involve overseeing care plans, maintaining compliance with NDIS standards, and continuously reviewing service delivery to enhance client outcomes.

• Oversee the day-to-day operations of 2–3 SIL houses, ensuring high-quality, person-centred care and seamless service delivery.
• Lead, mentor, and support a team of Disability Support Workers, providing regular feedback, supervision, and professional development.
• Collaborate with HR/recruitment to address staffing needs, participate in interviews, and ensure new team members are well-prepared for their roles.
• Champion client choice, independence, and inclusion, ensuring all services align with NDIS requirements and uphold the rights of clients.
• Develop and review individual care plans, working with clients, families, and allied health professionals to achieve client goals.
• Ensure compliance with NDIS standards, legislation, and internal policies. Stay informed about regulatory changes and manage any compliance gaps.
• Maintain accurate client records, incident reports, progress notes, and support plans, adhering to confidentiality and quality standards.
• Serve as a key point of contact for families, support coordinators, healthcare providers, and NDIS planners, resolving issues promptly and professionally.
• Track service quality and client outcomes, identify areas for improvement, and implement best practices to enhance satisfaction and service delivery.
• Manage rosters and budgets, ensuring staffing levels meet client needs and resources are allocated efficiently.
• Address incidents and complaints in line with safeguarding protocols, ensuring a safe and supportive environment for all clients.

Profile

• Proven experience in managing SIL services or disability care teams.
• Exceptional leadership, communication, and organisational skills.
• A strong commitment to upholding person-centred principles and promoting independence.
• The ability to manage complex care situations and guide teams in delivering quality services.
• A sound understanding of the NDIS framework, Practice Standards, and Code of Conduct.
• Ideally, experience with positive behaviour support principles (desirable).
• Flexibility to adapt to changing client needs and the evolving NDIS environment.
• Vietnamese and English language proficiency for one role and English proficiency (Mandarin or Spanish desirable) for the other.

Job Offer

• Exciting opportunity to make a real impact in the disability care sector.
• Join a supportive, collaborative team that prioritises professional development and ongoing training.
• Work in a role that is both rewarding and challenging, with opportunities for career growth and advancement.

Contact Details

To apply for this exciting opportunity, please apply or contact Tamsin.